FAQ 2017-07-07T12:10:49+00:00
What items are prohibited? 2017-07-07T11:49:46+00:00

ShopTrav imposes the obligation on the Users not to post items that are deemed illegal, prohibited according to the respective laws of the User’s Country. Users are to take note that the following items cannot be brought into any country:

  1. Chewing tobacco and imitation tobacco products (e.g. electronic cigarettes, etc.),
  2. Cigarette lighters in the shape of pistol or revolver,
  3. Counterfeit goods or currency,
  4. Stolen property,
  5. Aerosols and flammable liquids,
  6. Knives, police batons, and other weapons,
  7. Controlled drugs and psychotropic substances,
  8. Endangered species of wildlife and their by-products,
  9. Firecrackers,
  10. Obscene articles, publications, video tapes/discs and software,
  11. Reproduction of copyright publications, video tapes, video compact discs, laser discs, records or cassettes,
  12. Seditious and treasonable materials

In addition, ShopTrav has the right to remove listings which shall feature the following products:

  1. Alcohol,
  2. Aerosols,
  3. “For sale” product listings,
  4. Toy guns, pistols and revolvers,
  5. Weapons, spears and swords,
  6. Firearms and explosives,
  7. Medical devices and instruments,
  8. Poisons,
  9. Counterfeit items,
  10. Human Remains,
  11. Pornography,
  12. Bullet-proof clothing,
  13. Contact lenses and optometry products,
  14. Pharmaceuticals,
  15. Medicines,
  16. Live animals or insects,
  17. Listings intended to shame other ShopTrav users
Can someone else collect/deliver the product on my behalf? 2017-07-07T11:50:00+00:00

Not usually. In urgent/unusual cases the Shopper/Traveller needs to communicate with the other party and both have to agree in writing that someone else can collect/deliver the product on their behalf. That person should bring in identification to verify their identity. However, this should only be done if absolutely necessary. ShopTrav will not be held liable for any agreements which did not include ShopTrav.

How do I report an inappropriate user or wish? 2017-07-07T11:51:48+00:00

Please drop us an email on hello@shoptrav.co

What do I do if I forgot my password? 2017-07-07T11:52:00+00:00

Please click on the ‘Forgot Password’ link in the App at the login screen and follow instructions from there. For more information please contact ShopTrav.

What do I do if my account has been hacked? 2017-07-07T11:52:20+00:00

Please contact our Live Support or send an email to hello@shoptrav.co ASAP

Does posting orders/offers cost anything? 2017-07-07T11:52:40+00:00

No. There is no registration fee. All you have to do is make an account with ShopTrav.

How does my wish listings appear in search results to Travelers? 2017-07-07T11:52:54+00:00

The Travellers can view the listings in their search result by price and delivery date.

My app is taking a long time to load. What do I do? 2017-07-07T11:54:55+00:00

Please close the app and open it again. If you’re experiencing the same issue, please contact our live support or send an email to hello@shoptrav.co

The app froze while I was making/receiving payment. What do I do? 2017-07-07T11:55:10+00:00

Please close the app. If your payment was successful, you will receive a confirmation email from ShopTrav otherwise you’d have to make the payment again. You can always drop an email to hello@shoptrav.co to make sure your credit card information was correct and safe.

How do I arrange wishlists by price and/or expected date? 2017-07-07T11:56:21+00:00

There is a filter on top of the page that lets you choose if you want to see the items by price or delivery date or both. Please choose from there.

I got an “Error! Request time out” while engaging in activity. What do I do? 2017-07-07T11:55:26+00:00

Please check your internet connection and try again. If you are still experiencing the same problem, please contact our live support.

What are Travelers? 2017-07-07T11:31:58+00:00

Travellers are ShopTrav users who have registered for an upcoming trip or have a list of frequent trips registered with the application. They are willing to choose, purchase, and deliver a product for a Shopper in exchange for a fee.

What are the benefits of becoming a Traveller? 2017-07-07T11:32:22+00:00

Travellers get the opportunity to travel to exotic locations and pick up cash rewards to fund their trips. They can stay in touch with Shoppers from all over the world and making lasting friendships with them.

How do I become a Traveller? 2017-07-07T11:32:39+00:00

You need to create a ShopTrav account and upload an upcoming trip that you’re going on.

How much do Travellers get payed? 2017-07-07T11:33:44+00:00

A Traveller’s fee is decided by the Shopper when they upload a wish. It is charged in addition to the purchase price of the product to the Shopper’s credit card.

How do I see orders? 2017-07-07T11:35:34+00:00

Please click on the Orders tab in the app.

How do I make an Offer? 2017-07-07T11:35:55+00:00

First, you browse the order list where Shopper’s wish list is uploaded. Then click on the wish that you want to grant, click on the Make Offer button, enter the offer validity time and select Ok.

Can I make Offers to people abroad who want things from my home city? 2017-07-07T11:36:13+00:00

You can only make offers to the items uploaded on the app. If those items are from your home country and you are travelling to their country and are able to make the delivery, then yes you can.

What can I do if I have multiple connecting flights or multiple stops in my trip? 2017-07-07T11:37:41+00:00

Please upload all of the multiple connecting flights to your trip list.

What is a Light/Heavy and Small/Medium/Large product? 2017-07-07T11:38:02+00:00

Please see examples

Small product: Phone, Makeup item, shaving kit, etc.

Medium product: A laptop, a backpack, shoebox, etc.

Large product: A TV.

Light product: A phone, any kits, bags

Heavy product: A TV.

Can I pick up multiple orders? 2017-07-07T11:38:16+00:00

Yes you can, given that you are able to deliver them on time.

How many orders can I take for one trip? 2017-07-07T11:38:34+00:00

There is no restriction on this. It depends on how many you can deliver safely and on time.

Can I cancel the order? 2017-07-07T11:39:26+00:00

Travellers can cancel the order at any time before the actual delivery of the product to the Shopper. However, cancellation will mean that the Traveller will forfeit all consideration for the transaction, and the Traveller might be given a bad rating by the Shopper which will lower the overall average rating. Full refund will be made to the Shopper in case of a cancellation by the Traveller.

How do Travellers hand over items? Is there a specific delivery method? 2017-07-07T11:41:53+00:00

The location for the product delivery is to be agreed on at the time of initial agreement between the Shopper and the Traveller to avoid any future issues or disagreements. The location is to be set within a public location providing for both ease of finding the location and assuring peace of mind for all parties. ShopTrav expects all Travellers to abide by the product delivery details agreed on.
Every country’s laws and regulations set by the government or local authority limit or prohibit the international exit or entrance of certain products which are coming or going to a certain country. ShopTrav expects it to be the responsibility of Traveller and the Shopper to be aware of the limitations and prohibitions; to honour them as required. If ShopTrav, wherever in its capacity, finds any violations, it will endeavour to cancel the transaction and reprimand the account holders appropriately.

How will I get payed after delivering the product? 2017-07-07T11:42:09+00:00

Once you have uploaded the receipt and delivered the product to the Shopper, ShopTrav will release the payment into your account.

What if the Shopper cancels the transaction? 2017-07-07T11:46:04+00:00

Once an offer made by the Shopper has been accepted by a Traveller, the Shopper’s credit card will be charged by ShopTrav to hold the money in escrow. Refund for a cancellation request by the Shopper will depend on the willingness of the Traveller. The Traveller will make a counter offer to the Shopper for the amount which the Traveller wants to refund to the Shopper.

This is because some times in pursuit of the order Travellers could already have incurred reasonable expense or sometimes the product might have already been bought. The shopper will have an option of either accepting the Travellers refund offer or rejecting it.

  1. If a refund offer by the Traveller is accepted by the Shopper, the transaction details will be sent to ShopTrav for final approval. Once the transaction is approved, then amount for refund will be transferred to the Shopper’s account within 7 days.
  2. If a refund offer by the Traveller is rejected by the Shopper, the transaction will become disputed and be sent to ShopTrav for mediation. However, an option of alternate refund offer by the Traveller for the Shopper will remain an option for both parties to mutually resolve the matter themselves.
I accidentally bought the wrong item. What can I do? 2017-07-07T11:46:10+00:00

Please check with the shop if they can exchange/return the bought item. If not, then unfortunately you would have to bear the cost of this item yourself.

Can I edit my Trip after I upload it? 2017-07-07T11:46:25+00:00

Yes just tap on the trip in the My Trips tab and edit it from app.

Can I cancel a Trip after uploading it? 2017-07-07T11:46:40+00:00

Yes, please use the trashcan icon next to your trip.

Is there a way for me to check for any wishes that I can get from my trip? 2017-07-07T11:47:41+00:00

Tap on the cloud icon next to the trip in the app.

How do I check my rating? 2017-07-07T11:48:45+00:00

Please go to My Account view your rating from there.

Can I see what each Shopper rated me? 2017-07-07T11:48:58+00:00

At the moment users cannot see their individual ratings, however they can see their average ratings.

I can’t see any orders when I open Explore Wishlists. What does that mean? 2017-07-07T11:49:13+00:00

It means that currently no Shopper is looking to buy a product.

How do I make a wish? 2017-07-07T08:19:44+00:00

You can add a wish by selecting the Shopper section and then clicking on the “Add a Wish” button. You will then enter the details such as product name, description, photo, delivery date, price etc and select the Done button. You will get a notification once the wish is successfully uploaded.

Is ShopTrav available on Android devices? 2017-07-07T09:58:45+00:00

Unfortunately, ShopTrav is not available on Android devices for now.

Can I make multiple orders from the same location? 2017-07-07T09:59:03+00:00

Yes, you can.

Can I make multiple orders from different locations? 2017-07-07T10:01:14+00:00

If there are Travellers available in those various locations, then yes.

How long will it take for my order to arrive? 2017-07-07T09:56:09+00:00

It can take anywhere from a week to 3 months to have your order delivered depending on the Traveller. For more information, please refer to Delivery/Shopping policy in Terms and Conditions.

When and how do I pay for my order? 2017-07-07T10:21:50+00:00

Once an offer made by the Traveller has been accepted by the Shopper, the Shopper’s Virtual Balance or credit card will be charged by ShopTrav to hold the money in an escrow.

Can I edit my wish? 2017-07-07T10:24:22+00:00

You can’t edit the wish currently, however you can cancel the old wish and upload a new one.

Can I cancel my wish/order after an agreement has been reached? 2017-07-07T10:24:35+00:00

A Shopper can cancel the order at any time before the Traveller has made the actual delivery of the product. However, due to the nature of the Escrow account, refund for a cancellation request by the Shopper will depend on the time of cancellation and the willingness of the Traveller.

What happens if a product’s price changes after an offer has been accepted? 2017-07-07T10:24:56+00:00

In case of a price hike, the Traveller is allowed to cancel the offer and the Shopper will be reimbursed for any amount they have payed. However, if there is a price fall, the transaction will go ahead as planned with no changes.

What happens if I receive a damaged product? 2017-07-15T19:31:38+00:00

If the package is damaged but the product inside is fine, then the transaction will conclude as normal. If the code has been shared by the shopper to the Traveller and they were unable to check the product, then ShopTrav is obliged to release the payment to the Traveller as this counts as a green signal from the Shopper’s side. Hence, it is imperative that Shopper only shares the code after checking the product.

In case that code has not been shared yet and on checking, shopper finds the product is damaged, then the Traveller would have to take the onus if its its due to neglect of Traveller, in this case, however, ShopTrav cannot be held liable for the damages. ShopTrav can mediate to help resolve the issue with the best possible solution.

What happens if I receive the product that I didn’t request? (example if counterfeit or fake)? 2017-07-15T19:31:23+00:00

ShopTrav does not allow and encourage any transaction of counterfeit goods on the Platform. However if such a case arises unintentionally from both parties its realized later the item is fake, then both parties should ideally cooperate and resolve between themselves by way of figuring out either a return or acceptance agreement. If the transaction is done at a price which is too good to be true,than it probably is. However, if a resolution can’t be reached then they can reach out to ShopTrav to mediate the and provide a non-binding solution

If the Traveller is not responding to me, then what do I do? 2017-07-07T11:23:36+00:00

Please email to hello@shoptrav.co

How do I check the status of delivery? 2017-07-07T11:23:39+00:00

You can do so by using the chat option available in the app to check with the Traveller.

What is the total price calculation method? 2017-07-07T11:23:45+00:00

The total amount paid by the Shopper includes the product cost plus Traveller’s fee and, on top of that, a 10% fee of the product cost and Traveller’s fee is charged. This 10% includes the 3% for the payment service fee.

What do I do if I want something urgently? 2017-07-07T11:23:50+00:00

Please check in the Travellers list in the app to see if any Traveller is heading your way immediately.

How will the exchange rate affect my total cost? 2017-07-07T11:26:39+00:00

Due to the changes in the rate of the currency conversion, it is possible that your total cost might increase. The Shopper will have to bear those costs as ShopTrav is not liable for any loss due to exchange rate.

What is the difference between My Orders and my Wishlist? 2017-07-07T11:26:57+00:00

My wishlist contains the products that the Shoppers want – it’s a Shopper’s wish list. My orders, on the other hand, contains all the products that the Traveller has offered to deliver and the list of orders which have been delivered.

I can’t find what I want in the See What’s Trending section. What do I do? 2017-07-07T11:27:13+00:00

Please upload a new wish along with the picture and product details of the product that you want.

How do I see a Traveller’s rating? 2017-07-07T11:27:41+00:00

Please go to My Account on the home page and view your rating there.

Can I change the Traveller I selected for my wish after I’ve accepted their offer? 2017-07-07T11:27:54+00:00

This is possible only if you have multiple offers and if the delivery by the first Traveller has not yet been made. You have to cancel the order from the first Traveller to accept offer from the second.

What is ShopTrav? 2017-07-07T09:09:05+00:00

ShopTrav is a peer-to-peer shopping experience that uses the shared economy model to connect Shoppers with Travellers. If you want something from across the world, ShopTrav will find you a Traveller who will buy it and bring it to you in exchange for a small fee.

How does ShopTrav work? 2017-07-07T08:27:16+00:00

ShopTrav has an app where you login and create your account. If you are a Shopper, you can buy anything from around the world by uploading a wish. A traveler, who is travelling to the place where you need your items from, will grant your wish by buying the product(s) for you. The Shopper pays ShopTrav the total order amount and ShopTrav then pays the Traveler their fee. Essentially, ShopTrav endeavors to connect prospective Travelers and Shoppers, and ensures a secure transaction.

Why should I use ShopTrav? 2017-07-07T08:27:45+00:00

ShopTrav gives you a safe platform to do your shopping. We connect you with reliable Travellers who make sure that the product is delivered safely in your hands. However, in the rare cases of failure of delivery, the Shopper is fully refunded.
Also, by using ShopTrav, you can buy branded items that aren’t available at your local shops. You can also buy products that are not shipped to your country, or which have highly costly deliveries due to customs and shipping.

Where is ShopTrav located? 2017-07-07T08:27:54+00:00

Our head office is in Canada.

How much does ShopTrav charge for their services? 2017-07-07T09:48:26+00:00

ShopTrav charges a service fee of 10% on all orders between Shoppers and Travellers. This is paid by the Shopper and is calculated as 10% of the total of the purchase price and the Traveller’s tip.

Which payment methods does ShopTrav accept? 2017-07-07T09:49:03+00:00

PayPal, VISA and MasterCard. As well as Bank Transfer.

Does ShopTrav screen its users? What criteria do they use? 2017-07-07T09:49:25+00:00

Yes, ShopTrav screens its users. A government issued ID and bank and credit details are required by ShopTrav. These work towards authenticating the users. Additionally ShopTrav verifies users at their end using these public databases and reserves the right to freeze any account which does not meet ShopTrav’s stipulations.

Where can I get the ShopTrav App? 2017-07-07T09:49:53+00:00

ShopTrav application is available on App Store (for iPhones and iPads.)

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